
FICO

Many years ago, FICO, a large fintech company in Silicon Valley, invited us to create an employer brand film. Since then, our relationship has grown and grown. FICO love the human touch we bring to their story and their brand.
We’ve since gone on to provide annual coverage of their global FICO World conference, a suite of client testimonial spotlight videos, product marketing content, further employer brand films, humorous staff-facing films and even launched our Instabooth to show the human side of the people working in big data.
We’ve also created three seasons of an online mini-series called Digital Jane. For this, we devise a story based on everyday people using the technology, to illustrate how it applies to the real world. We break down the complexity of FICO Platform into case studies that are easy to understand. These films are shown each year at FICO World, their huge annual conference. They also feature online to help streams of existing and potential customers better understand their technology.
Recently, we’ve taken a leaf out of FICO‘s book, and made use of AI to create a compelling demonstration of the platform in what appears to be a huge studio. Ignacio talks us through Digital Jane case studies, and how to replicate them. We employ graphics on screen to make everything he’s explaining clear and to the point.
Latest Videos
FICO World: 2024 Event Opener
As the film partner for each year's event, our event opener film sets the theme and spirit for FICO World.
FICO World: 2024 Event Opener
Client
FICO
Distribution
Company Website + Conference Launch + Linkedin + Social Media + YouTube
Types
Explainer
Location
Europe
Director:
Steve Maud
Executive Producer:
Duncan Walsh
Producer:
Charlie Parish
Editor:
Misha Vertkin
FICO World Event Opener Film – Setting the Tone for 2025
Client Brief
As the film partner for each FICO World—the world’s leading data science and decisioning event—we produce the FICO World Event Opener Film. The client wanted a film that sets the theme, tone, and energy at the start of the week. It needed to inspire attendees while showcasing FICO’s platform and the impact of its users.
Our Approach
We first partnered with FICO World in 2014 in San Diego. Since then, we have refined our approach, creating films that combine clear storytelling, striking visuals, and immersive sound design. This year, we sent a 17-person crew to cover a full week, producing multiple assets, including the event opener.
The 2025 opener continues a three-year story arc. It frames attendees as “financial empowerment heroes,” highlighting how their work with the FICO Platform can transform consumer access to credit. This theme also shows the innovation behind FICO’s decisioning software. By focusing on these stories, we emphasized both the achievements of FICO’s clients and the impact of the platform itself.
Impact and Results
The film energized the audience and set the tone for the week. It reinforced key themes while celebrating attendees’ contributions. Additionally, it marked our 10th year as FICO’s nominated film partner, returning to San Diego where our journey began.
Overall, the FICO World Event Opener Film demonstrates how a clear story and engaging visuals can set the stage for a major event. It connects expert audiences, highlights client achievements, and celebrates a decade-long partnership in delivering high-impact content.
FICO World 2025: Daily Summary Film – Day 1
FICO World 2025's delegates impress their takeaways, including the importance of global communication.
FICO World 2025: Daily Summary Film – Day 1
Client
FICO
Distribution
Company Website + Conference Launch + Internal Comms
Types
Event Coverage
Location
USA
Director
Steve Maud
Exec Producer
Duncan Walsh
Camera
Dominic Easter
Gimbal
Giancarlo Zevallos
Editor
Chassidy Jade
FICO World 2025 Event Summary: Daily Highlights
Client Brief
FICO commissioned us to produce a FICO World 2025 Event Summary that captured the voices and experiences of delegates in real time. They wanted daily content that highlighted attendee insights, fostered engagement, and amplified the energy of the event. Therefore, our brief was to create quick-turnaround films that could be shared immediately, ensuring the event’s messages reached all participants while remaining fresh and relevant.
Our Approach
To achieve this, we deployed onsite editors and producers to film interviews and record reactions throughout the day. Then, by editing content on site, we delivered daily highlights the following morning. This approach allowed delegates to see their contributions almost immediately and reinforced a sense of excitement and shared purpose.
Next, we asked targeted questions designed to bring out authentic insights and opinions. With guidance from FICO, we focused on topics that mattered most to attendees. Consequently, the interviews turned delegates into spokespeople and encouraged peer-to-peer engagement. By showcasing these voices, the summary films highlighted key themes, reinforced messaging, and built a clear narrative that connected everyone at the event.
Impact and Results
As a result, the films boosted engagement and created momentum throughout the event. Delegates became ambassadors, spreading shared ideas and insights beyond the conference floor. Additionally, the daily summaries produced memorable, high-impact content that extended the reach of FICO World.
Overall, by combining fast production with carefully guided interviews, this FICO World 2025 Event Summary demonstrates how strategic storytelling can elevate live events. It reinforced FICO World’s energy, strengthened connections among attendees, and provided reusable content for ongoing engagement.
FICO World 2025 Summary
Showcasing what three days at The global fintech conference, FICO World has to offer.
FICO World 2025 Summary
Client
FICO
Distribution
Company Website + Linkedin + Social Media + YouTube
Types
Event Coverage
Location
USA
Producer / Director:
Joana Soares
Line Producer:
Charlie Parish
Steadicam Operator:
Sean Murphy & Brendan Kragel
SFX Editor:
Noah Balcombe
Editor
Bruno Miles
Creative Director
Steve Maud
Executive Producer
Duncan Walsh
One of the key pieces of content we create for FICO’s annual global event is a FICO World Event Summary.
FICO World 2026: Promo Film
The best clips hot off the back of this year's event to drive sign-ups for the next.
FICO World 2026: Promo Film
Client
FICO
Distribution
Conference Launch + Linkedin + Social Media
Types
Ads & Campaigns
Location
USA
Exec Producer
Steve Maud
Exec Producer
Duncan Walsh
Director
Joana Soares
Cam-A / Gimbal
Giancarlo Zevallos
Cam-B
Dominic Easter
Editor
Bruno Miles
The FICO World 2026 promo needed a fresh perspective to showcase fintech innovation. We crafted a cinematic film blending global stock footage with powerful conference shots. The result: an emotive rallying call that positioned FICO World as the must-attend destination for future-shaping technology.
FICO: Be An Intelligence Hero
FICO World delegates express how themes at the conference resonated with them.
FICO: Be An Intelligence Hero
Client
FICO
Distribution
Company Website + Conference Launch + Linkedin + Social Media
Types
Branded Content
Location
USA
Director:
Steve Maud
Editor:
Steve Maud
Camera:
Steve Maud, Charlie Parish
Production Manager:
Yvonne Hamilton
Executive Producer:
Duncan Walsh
Event-based Brand films
Starting from £1K
FICO World Intelligence Hero Interviews – Capturing the Voices of Attendees
Client Brief
FICO asked us to create a series of FICO World Intelligence Hero interviews to capture attendee insights and personal reflections during FICO World 2023. They wanted films that celebrated delegates as “heroes of change,” highlighting their connection to AI and innovation. The client also required content that was engaging, shareable, and suitable for multiple channels.
Our Approach
To deliver, we developed the Hero Booth, refined over years at large events. Delegates entered a quiet, soundproof space, where we asked questions designed to provoke spontaneous, genuine responses. The Hero Booth format encouraged attendees to speak authentically.
We opened the 1,500+ delegate event with a theme-setting film on AI and empowerment. Then, the Hero Booth interviews captured attendee reflections. We used these interviews to produce a closing film that reinforced the event’s themes and celebrated the impact of delegates’ work.
By asking all participants the same 3–5 questions, we created a series of FICO World Intelligence Hero interviews from a single session. Consequently, dozens of delegates could appear across multiple edits, providing content for social media and ongoing engagement. The careful editing, music, and sequencing highlighted human expression and made complex topics relatable.
Impact and Results
The Hero Booth transformed delegates into spokespeople and ambassadors. These films strengthened engagement, increased social sharing, and showcased innovation-driven work. Overall, the series demonstrates how human-focused storytelling can extend an event’s reach and give technology a relatable, authentic voice.
FICO: The Dance of AI
A conference opener with a difference that received a standing ovation from a 1400-strong audience.
FICO: The Dance of AI
Client
FICO
Distribution
Company Website + Conference Launch
Dancers
Charlotte Wildrianne & Myles Brown
Director
Paul Ver Bruggen
Director of Photography
John Craine
Graphic Animation
John Bell
Editor
Tom Newman
Composer
Leon Jean-Marie
Voiceover
Paula Bacon
Executive Producer
Steve Maud
Client Manager
Duncan Walsh
When the fintech company FICO requested a film that would kick their annual conference off with a bang, they took a leap of faith with this one.
And it paid off.
From commissioning two talented dancers, to bespoke music and a script that tied the evolution of AI to the present day, we created an art-piece that received standing ovations amongst a 1400 strong audience and established the metaphor of AI as a dance that became the central theme for this four day conference in New York.

FICO: Instabooth: A Penny for Your Thoughts
We asked delegates at FICO World two questions: "What was you best decision?" and "What was your worst decision?"
FICO: Instabooth: A Penny for Your Thoughts
Client
FICO
Distribution
CREATIVE DIRECTOR
Steve Maud
EXECUTIVE PRODUCER
Duncan Walsh
CAMERA OPERATOR
Phil Garcia
EDITOR
Gary McQuiggan
PRODUCTION MANAGER
Luke Williams
We recently got back from the Fontainebleau Hotel, Miami Beach where FICO were hosting their annual conference on Big Data, Artificial Intelligence and business responses to this new changing landscape. This gave us a perfect opportunity to road-test the InstaBooth, our latest innovation in how to engage through video and just one part of a whole package of video content we offered.
The InstaBooth carries the ethos of capturing thoughts on film, asking delegates passing by to take a moment to sit in a comfortable chair and relax, away from the busyness of this buzzing conference. It’s a simple pop-up tent setup equipped with a camera, ring-light and microphone.
FICO: Customer Development
The story of digital transformation and FICO's global bigger picture, told through the personal perspective of those who make it happen.
FICO: Customer Development
Client
FICO
Distribution
Company Website
Producer
Duncan Walsh
Director
Stephen Maud
Editor / Camera Assistant
Joana Soares
Camera (Sweden)
Benjamin Cotton
Camera (San Diego)
David Smith
Camera Assistant
Freddie Maud
As traditional banks struggle to keep up with digital transformation and the fintech incumbents that offer a faster, more personalised service that we’ve all grown used to, FICO needed a film to set the stall for their comprehensive platform that helps banks retain customers for the journey.
Filmed and directed with crews working remotely in San Diego, Sweden and London during the covid pandemic, we told the story from a personal perspective that sets the bigger picture in a real-world context.
“I’ve been watching this video several times because it makes me really happy. I’m so proud of how it turned out and appreciate the collaboration and partnership with Cloud9” said Helen Yang of FICO.
FICO Fireside: Behind the Scenes
Mission to Mars - FICO Fireside Behind the Scenes
FICO Fireside: Behind the Scenes
Client
FICO
Distribution
Company Website + Linkedin + Social Media
With COVID-19 and social distancing, trying to film a fireside chat sounds like an impossible task. But when FICO came to us wanting to recreate the look and feel over a cosy two way chat via Zoom, we knew this was a challenge we could step to.
In collaboration with an agency in the US, we organised two remote shoots to happen simultaneously, one in San Diego and Michigan, all directed from our office here in London.
FICO Graduate Recruitment (US)
A day-in-the-life to give graduate recruitment candidates an idea of what it’s like to work at FICO.
FICO Graduate Recruitment (US)
Client
FICO
Distribution
Linkedin + Social Media
SHOOTING PRODUCER DIRECTOR
Steve Maud
EDITOR
Elena De Palma
As part of a suite of films to draw in the right type of candidate, FICO requested a day-in-the-life film to give graduate recruitment candidates an idea of what it’s like to work in this highly pressurised and exciting environment.
Getting an insight into the day to day workings of a company is the best indicator of whether a candidate is going to sink or swim. Working on real time problems that could affect millions of people can put a lot of pressure on a young graduate so FICO wanted to convey both the challenges and the support system in place to help people flourish. To capture all of this, we went undercover at their offices to show just what it’s like to work at FICO.
FICO: Off The Grid Financing Solutions
How Círculo de Crédito uses FICO's unique credit risk scores to boost financial inclusion.
FICO: Off The Grid Financing Solutions
Client
FICO
Distribution
Company Website + Linkedin + Social Media
Types
Explainer + Branded Content
Location
Latam
Producer:
Duncan Walsh
Editor:
Joana Soares
Camera:
Cactus Films
Sound:
Cactus Films
Production Manager:
Bruna Amaral
As part of FICO’s global reach of partners, Círculo de Crédito was selected to talk about their experience in giving wider access to credit in a country like Mexico where many people are “off the grid”. As one of the fastest-growing credit bureaus in Mexico, CDC uses FICO‘s unique credit risk scores to boost financial inclusion helping an additional 20 million citizens access credit. Credit they wouldn’t normally get, transforming their lives as a consequence. This made it a story worth telling.

This is the third year we have co-developed our Digital Jane videos with Cloud9. These videos have been a game changer for FICO. They are loved by our customers and employees alike and have succeeded in making our FICO Platform relatable in an easy to understand and consumable way.
What can we say about the Cloud9 team? They have become an extension of our team, and we think of them as our colleagues. They understand our business and help us to bring our stories to life. We love working with them.
Helen Yang ― FICO
“Very, very good. Maybe the best vendor/agency I’ve ever done business with.”
Todd Rollin ― FICO
“Fantastic and creative team! Love their video production and content. They really put their heart into it. Highly recommend.”
Shaheen Fernandes ― FICO
The Cloud9 team always pumps out top notch quality, and internalizes every project, often under many constraints. It’s not always an easy task, but you do make it look easy while still going the extra mile.


